1. A partnership between Kings and host
3. What an international student needs from you
5. Homestay facilities and services
6. Catering requirements and meal times
10. Booking, arrival and cancellation policies
This handbook is designed to guide you on what you can expect when hosting an overseas student and what is expected of you as a homestay. As a Kings homestay you are providing a very important service to our students. As well as representing Kings, you will have a very large part to play in ensuring your student has an enjoyable time in the UK, in a safe and supportive environment.
Providing a home away from home for an international student is one of the most rewarding things you can do. There are huge cultural benefits for both hosts and students alike, and strong personal bonds are created which last well beyond the hosting period.
Kings have been arranging the hosting of international students since 1957. Every year, we welcome thousands of students from over 70 countries and we are proud that tens of thousands of them have enjoyed a richly rewarding experience in the UK. Students are aged from 14 years upwards and stay for varying lengths of time depending on their course. We offer a variety of Academic and English courses preparing students for entry to British Universities.
Here is a brief summary of the different types of students that Kings provides courses for:
We are accredited by both British Council and Ofsted and as such have a duty to follow their guidelines in order to maintain the highest standards of care for the students.
What you can expect from Kings
The General Data Protection Regulation (GDPR) is a piece of EU-wide legislation which determines how people’s personal data is processed and kept safe, and the legal rights individuals have in relation to their own data
Please read our GDPR guide for hosts and our Host Privacy Notice for full details outlining what data we hold on you and what we do with it, along with your rights
These documents also explain how the student data we share with you is kept in line with data protection law
Please keep us updated on the following:
Homestay students and their families choose homestay for the home from home experience and the opportunity to practise their English. Please use the following as a guide to ensure your student is sensitively integrated into your family.
We have produced a Homestay Information Sheet for you to share with your student and a New Student Homestay Checklist for you to complete to ensure that they have important information. Please make sure you go through this with them on arrival and that they store this information in a suitable place.
You will be sent a Homestay Student Welcome Letter to place in their room for their arrival. This has important information for them about staying in homestay accommodation and some questions they can ask you to help get to know each other.
For many students this may be their first time away from home. Their backgrounds will vary and they will have very different ideas about home-life. Differences in culture can give rise to misunderstandings for homestay providers as well as their students. Social skills such as using “please” and “thank you” may seem like common politeness but different cultures express social skills in very different ways. In many cultures requests are expressed much more directly than British people are accustomed to. Similarly, a student may have difficulty coping if their English is very elementary; they may also interpret certain British traits (such as a reluctance to speak to strangers) as unfriendliness. These feelings of alienation can be caused by relatively ‘minor’ things such as unfamiliar food; differences in routine; differences in travel arrangements and unfamiliar official procedures. They can be exacerbated by the deeper cultural differences in family life or language. The best way to deal with these issues is to anticipate them, and where necessary to address them in an atmosphere of mutual understanding. Over time, misunderstandings will fade away.
Students may well be suffering from feelings of mild alienation or even culture shock. Providing a friendly and secure ‘base’ is a vital part of helping them overcome these feelings. Culture shock is similar to the feelings we have when we are adapting to a new job or other environment, only more so. Your students may be initially excited and positive about their new culture. But as the reality of deeper cultural differences sinks in, this excitement can wear off. Students may then start to miss friends, family and places as they begin to have doubts about themselves and their new environment. Culture shock may manifest itself in a wide range of behaviour, including confusion, withdrawal, tiredness and anxiety. Providing a comfortable and welcoming home will go a long way to overcoming such culture shock. The vast majority of students settle into their new life until the final phase occurs, which is often a feeling of sadness and loss as they approach the end of their time in the UK. If you have a homesick student, alert the college and ask us for support. Also ask your student to talk to you about home and get them to show you photographs of their family.
Conversation is a very important part of the student’s learning process. Spending time each day in conversation with your student is a valuable way of helping them improve their English and learn about the British way of life. It will be very valuable if you show an interest in their country, family, progress at college and even help out with their homework. It’s essential that as a host you help and encourage them to communicate in English. Patience and understanding will be appreciated, as students are often at low levels of English when they first arrive. When talking with your student, try to speak slowly, simply and clearly. Most students like watching some television. It provides entertainment and improves their English. The student may expect to be able to watch television with you.
For many of our students, their religion is not merely a code of conduct, it dictates their way of life. Of course, students’ beliefs should be respected and received with an open mind. Religion can also provide security for some in an unfamiliar environment. The college provides a prayer room and can help students to contact local community groups if they wish to practise their religion.
International students may find attitudes to men, women and relationships very different from what they are used to at home. Some may not be accustomed to public displays of affection between couples or even a friendly hug or kiss. Others may regard British people as unusually reserved and lacking in warmth. Men from some cultures may have problems accepting authority from females as it is highly unusual in their own country. Women may feel uncomfortable complaining about something as they are afraid that it may be taken as an insult. The key to overcoming all of this is, as before, to maintain an open mind, a mutually respectful stance and a determination to communicate. If you can bring this to your role as a host, you should have no problems.
Some students may give you a small gift, which it is fine to accept. It’s not uncommon for hosts to give their student a small gift or card on their birthday but this is not a requirement.
Mandatory licensing of a house as being ‘in multiple occupancy’ may apply if the property is two or more storeys and occupied by four or more persons. Further details can be found on the government website https://www.gov.uk/private-renting/houses-in-multiple-occupation.
Hosts may not hold or destroy a student’s mail. It should be forwarded or returned to the Post Office marked “No longer at this address”. If any student leaves mail or luggage, please inform Kings immediately.
N.B If bookings differ from the above criteria, we will have received student/parental/guardian consent and you will be informed at the time of booking.
The student bedroom
Facilities
Laundry
Please be aware of cultural differences and sensitivities. It may help to give them a pillowcase to put their underwear in before it goes in the washing machine
Bathroom
Cleaning & Hygiene
Kings has a 24 hour emergency contact number, for use by the student, or by you, in the event of a genuine emergency only. If a medical emergency arises, contact the emergency services or your doctor before you contact Kings as they will be of greater assistance in the first instance.
It is a condition of enrolment on a course at Kings that all students have adequate accident and medical insurance. Kings recommends our own student insurance policy which will cover them for accident or illness while in the UK.
If your student has a non-emergency illness or accident, please notify the Kings during office hours. You can also call your own doctor or NHS 111 if you feel necessary.
If your student has any involvement with the police or other emergency services, you must advise Kings as soon as possible so that all relevant responsibility will pass to the us.
Any student staying in the UK for longer than six months should register with a doctor on arrival. Kings will assist the host or student with this process. If you register your student with your own doctor please let the Kings know.
If your student has any medical treatment, please inform Kings. Your student may need to pay for medical treatment and the cost of this should normally be covered by their medical insurance. Direct them to Kings for advice on medical insurance and general advice regarding medical needs. Please be aware that we may need your assistance if your student needs to attend hospital or medical appointments.
If medicine is prescribed to your student, make sure dosage instructions are understood and the medicine is kept in a safe place. Kings may complete an Individual Healthcare Plan or Administration of Medicines Review with your student and relevant information will be shared with you. If you would like to complete training on administering medication, please discuss this with the accommodation office.
If you student needs a dentist, it is usual to send them to the dentist used by your household. You should tell the student that they will be expected to pay for treatment, and that they should establish the cost and extent of treatment in advance.
It’s important to keep an eye on your student to make sure that their work and health are not suffering in any way. Make sure your student always tells you if they are going away for a night or a weekend. If you are worried about your student, you should contact Kings. We will have regular welfare contact with your student and will inform you of any relevant information.
If your student has a car or bicycle, it would be very helpful to explain to them that they should be acquainted with the British Highway Code, as well as the penalties for driving offences. For cars, of course they must also have a full driving licence and insurance. Bike riders will need to comply with relevant safety laws. Children under 16 will need to have their parents’ written permission to use a bicycle.
On rare occasions the student will cancel their booking with us, and in turn their accommodation with you. If this does happen, we will make every effort to find a replacement student for you. However, please note that in such circumstances Kings cannot accept any liability for any financial impact this will have.
We understand that occasionally circumstances change and that there may be reasons why you have to cancel your booking. Please bear in mind that we require at least 7 days’ notice of cancellation unless there are exceptional circumstances. This is because it may take time to ensure that amendments to accommodation details are passed from Kings, via the educational agent to the student.
Over the years, we have gained lots of experience in placing the right student with the right host. Because of this, the vast majority of hosting arrangements are happy and successful. Just occasionally, though, there may be some reason why the host and student are incompatible. There may be many different reasons for this which are totally out of your control. As such, if a student does ask for a transfer, please don’t take it personally. It may well be in your interest to arrange a swift move should a transfer be necessary. Normally 7 days’ notice will be provided unless there are exceptional circumstances.
It is very important that you keep your homestay compliance up to date and Kings will advise you on what is needed and when. If your homestay compliance is not up to date it will affect us placing students with you. Compliance regulations are in place to keep students and hosts safe and protected, are part of the Kings Education Safeguarding Policy and follow stringent criteria set by Ofsted and British Council.
You will need to ensure you have all of the points above up to date as well as the following:
Safeguarding is the action that is taken to promote the welfare of children and protect them from harm.
Safeguarding means:
Child protection is part of the safeguarding process. It focuses on protecting individual children identified as suffering or likely to suffer significant harm. This includes child protection procedures which detail how to respond to concerns about a child.
Kings aims to ensure that all staff and hosts are aware of their statutory responsibilities with respect to safeguarding. Staff and hosts will be trained in recognising and reporting safeguarding issues.
EVERYONE – Anyone who comes into contact with our students has a role to play in safeguarding. Hosts are particularly important as they are in a position to identify concerns early, provide help and prevent concerns from escalating.
Kings child protection and safeguarding policy:
The role and identity of the designated safeguarding lead (DSL) and their deputy:
Safeguarding response and our policy with regards to children who go missing from education or our accommodation
How to maintain an appropriate level of confidentiality while liaising with relevant professionals
The signs of different types of abuse and neglect, as well as specific safeguarding issues, such as child sexual exploitation
Signs of abuse
The NSPCC lists the following as common signs that there may be something concerning happening in a child’s life include:
These signs don’t necessarily mean that a child is being abused, there could be other things happening in their life which are affecting their behaviour
Further information on the types and signs of abuse will be covered in the safeguarding training you receive annually.
Thank you for your enquiry.
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The Kings Admissions Team