Contact

Provide top quality accommodation options and welfare services to our students

Key facts

Location

  • Brighton, UK

Reporting to

  • College Services Manager

Type of contract

  • Maternity cover 1 year

Closing date for applications

  • 15 February 2021

How to apply

  • To apply for this position, please send CV to Sara Foster: sara.foster@kingseducation.com.

The role

The Welfare and Accommodation Administrator will be the main point of contact for general welfare issues received from staff and students and will take an active role on welfare and safeguarding aspects within Kings Brighton education provision. The role will also be responsible for the recruitment of new homestays and will work with existing homestays to provide a friendly, caring home environment for our students. The person will assist in dealing with any complaints swiftly and ensure that policies are implemented according to health and safety and safeguarding compliance and in line with British Council and OFSTED frameworks.

Main responsibilities and duties

Welfare related tasks

  • Be part of a team that provides students with regular welfare contact, new and ongoing, either face to face or online
  • Provide support to students who are vulnerable or experiencing difficulties and signpost/refer to external agencies both new and where partnerships are already established.
  • Maintain accurate records of all welfare and safeguarding interventions , using MyConcern and iSAMS and ensure appropriate collation and circulation of relevant information to other stakeholders.
  • Take a proactive approach to embedding wellbeing and mental health resilience into the student experience and actively publicise support and welfare services to all students and staff.
  • Liaise with other departments to ensure a cross college approach to managing student wellbeing is undertaken – eg through joint workshops, resources and enrichment activities.
  • Respond to emergency situations from students who are experiencing welfare crisis.
  • Ensure completion of necessary processes required for the housing of under 16’s in private fostering arrangements, under 18’s staying in private arrangements and under 18’s wishing to go on exeats weekends.
  • Attend MDT meetings with residence, EFL and Academic departments and provide required feedback and information to ensure cross college approach to handling welfare issues.
  • Provide high levels of customer service to students and internal stakeholders.
  • General daily ad hoc office duties
  • Perform other duties related to the care of students as required.

Accommodation - homestay

  • Recruitment, selection and orientation of homestays.
  • Point of contact for homestays providing advice and support where necessary, including dealing with complaints.
  • Update Kings homestay digital portfolio of homestays and ensure hosts meet regulatory selection criteria in line with safer recruitment best practice and ongoing compliance, including training and revisits
  • Allocation of students to appropriately matched homestays and processing of relevant documents eg. Booking letters, arrival packs
  • Growth of the homestay portfolio for specialist areas eg private fostering
  • Handling of daily enquiries related to homestays and students (eg complaints, cancellations, changes of homestay, extensions and curtailments)
  • Assisting with the co-ordination of payments to homestays

Accommodation – residential

  • Point of contact for admissions when allocating students.
  • Point of contact during the day for students who need to discuss residential matters.
  • Allocation of students to appropriate bed types in residence maximising occupancy and use of bedstocks
  • Handling of daily enquiries related to residential enrolments (changes of accommodation or bed type)

The list of duties is not exhaustive but outlines the main features of the post at the date shown and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

Policies coordinated: Homestay Recruitment, Accommodation and Welfare, Anti Bullying, Behaviour and Discipline, Safeguarding and Child Protection, Sex and Relationships, Care provided for Under 18’s

Person Specification

Kings Education is committed to safeguarding and promoting the welfare of children and young people and expects staff and volunteers to share this commitment.

Applicants must be able to demonstrate:

Professional experience:

  • Previous work experience in a welfare and accommodation role.
  • Experience in using Microsoft Office systems such as Word, Excel and PowerPoint.
  • Previous work experience in a welfare and accommodation role.
  • Experience working within a customer-based role, facing clients and agents.
  • Previous work experience in a welfare and accommodation role.
  • Experience with accommodation or residential roles, including knowledge of local area and local government guidelines.

Personal attributes:

  • Able to work independently or part as a team.
  • Able to work in a fast-paced environment and be able to work under pressure.
  • Able to liaise well with other departments, and good with problem solving.
  • Discretion and good understanding of Data Protection.

Formal qualifications:

  • 5 GCSEs grades A* - C equivalent

Desirable attributes includes:

  • Experience with working within a school or college environment
  • Experience with working with foreign languages
  • Experience or knowledge of working within governmental procedures and policies.
  • Experience in using bespoke computer systems and databases, such as Class & iSAMS.
  • Experience with accommodation or residential roles, including knowledge of local area and local government guidelines.
  • Experience with compliance relating to students under 18.

How to apply

To apply for this position, please send CV to Sara Foster: sara.foster@kingseducation.com.

Closing date for applications: 15th February 2021

Interviews will commence on: 22nd February 2021

Anticipated start date: 1st April 2021

Successful appointment will be dependent upon:

  • Enhanced DBS check
  • Confirmation of right to work in the UK
  • Satisfactory references (including confirmation of no child safeguarding concerns)

Thank you for your enquiry.
We'll be in touch soon.
The Kings Admissions Team