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Development and management of an IT support team

Key facts

Location

  • Brighton, UK

Reporting to

  • Group Head of Technology Services

Type of contract

  • Full-time permanent

Application deadline

  • 13th December 2019

Start date

  • January 2020

This is a new role focused on the development and management of an IT support team serving Kings.

Duties and responsibilities

  • Providing IT support services to all Kings employees to minimise the impact of IT issues on daily operations
  • Directly managing urgent and/or complex support issues
  • Creating and developing processes for delivering IT support services
  • Ensuring that new processes are fully implemented
  • Automating repeatable service tasks to provide reliable, accurate outcomes and reduce repetitive, manual work
  • Providing an escalation point for support issues
  • Planning resources to ensure good coverage, taking holidays and peaks of demand into account
  • Providing leadership to the support team, setting the standard for providing excellent customer support, and motivating the team to meet those standards
  • Creating professional development plans for support staff, in line with the company’s needs and, where possible, the individual’s interests
  • Ensuring full implementation of the agreed protection measures to counter IT threats
  • Seeking to understand how staff and students experience IT to inform discussions about improving IT provision
  • Ensuring that support work is fully logged
  • Using data to develop plans for improving IT services
  • Ensuring strict adherence to data security regulations, and all other regulatory obligations
  • Developing a proactive approach to managing IT at Kings

Qualifications and experience

Essentials

  • University degree in a related subject or relevant professional experience
  • Experience managing a diverse range of technologies

Desirable

  • Experience in an education environment preferred

Personal Qualities and Skills

  • A commitment to following best practices in the provision of IT support
  • The ability to communicate technical concepts and practices without recourse to technical language and acronyms
  • Comfortable working in a collaborative environment
  • A logical, tenacious approach to problem-solving
  • Knowing when to focus on detail and when to zoom out for a wider perspective
  • Experience of developing productive working relationships with direct reports and with peers in the business
  • Initiative and independence, balanced by an understanding of when to ask

How to apply

For further information and to apply, please write in confidence to Martin Moran: martin.moran@kingseducation.com

Interviews will commence from 16th December 2019.

Kings is an Equal Opportunities employer and we adhere to the principles of equal opportunity in all aspects of our recruitment process.

It is Kings Education's policy not to communicate further with applicants other than those who are shortlisted for a position.

Thank you for your enquiry.
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The Kings Admissions Team